Overview
At Climax Aesthetic Surgery, we respect the dignity and independence of our guests and we are committed to providing full and equal access to everyone who visits our facility and website. Here’s what you can expect from us:
Communication
We are committed to effectively communicating with our guests. We provide, at no charge, auxiliary aids and services which are reasonably necessary to achieve effective communication. We accept Operator Relay Service calls, and Teletypewriter (TTY/TDD) calls through 711, in the same manner as traditional telephonic channels.
Website Access
We endeavor to develop and update website content using current technologies that effectively communicate with and afford full and equal access to persons with disabilities. We make every effort necessary to meet online usability and design requirements, including those recommended by the World Wide Web Consortium (W3C) in its Web Content Accessibility Guidelines 2.1 as well as requirements under the Twenty-First Century Communications and Video Accessibility Act of 2010.
Assistive Devices
Our customers and guests are welcome to use their own personal assistive devices to access our merchandise and services. If an assistive device or technology is incompatible with our facilities, we will work with our customers and guests to provide full and equal access through alternative measures.
Companions and Service Animals
Companions, guide dogs or other service animals are welcome to accompany guests with disabilities while visiting our facility. We will also sensitively, respectfully and discretely provide personal assistance when requested.
Interruption of Services
If we are temporarily unable to offer any special facilities or services that assist customers and guests with disabilities, we will immediately provide notice of this interruption and the anticipated time when these services will be resumed.
Training
Our entire staff receives ongoing and documented training in order to properly communicate with and provide sensitive, helpful and respectful assistance to our customers and guests with disabilities.
Modification of Policies or Procedures
We will make reasonable modifications to our policies or procedures when it is necessary to provide our customers and guests with full and equal access to our facility, website or communications channels.
Appointment deposits are non-refundable and serve to reserve our providers, medical staff, and our equipment specifically for you and your appointment. They are applied to the service provider portion of the provider appointment or service visit. If an Appointment is cancelled before 48 business hours without rescheduling, the deposit will become a credit, and is good for 6 months from the date of payment. Appointments with less than 48 business hours may result in a charge of at least $100 applied to your credit card on file or deducted from your account/deposit. Failure to appear for an appointment without notice may result in a charge of at least $100 applied to your credit card on file and loss of deposit. If an appointment is cancelled before 48 business hours without rescheduling, the deposit will become a credit, and is good for 6 months from the date of payment.
A $500.00 non-refundable deposit is due when scheduling your nonsurgical procedure. A $1000 non-refundable deposit is due when scheduling your surgical procedure. A $250 non-refundable deposit is due when scheduling your aesthetic procedure. This deposit is applied to the total amount due of the procedure or surgery.
Surgical or nonsurgical procedure dates must be decided and scheduled within 30 days of payments. Unless otherwise decided by management, patients will not be allowed to reschedule more than once. Payment of any surgical balance is due in full, 14 days prior to your surgery date during your pre-operative appointment. This also includes all payments using any accepted third-party healthcare financing (CareCredit, Cherry, etc). Payments for any nonsurgical balance using cash, credit card, or HSA as the payment method is due prior to the nonsurgical procedure. Payments for any nonsurgical balance using any accepted third-party healthcare financing (CareCredit, Cherry, etc) or check is due 14 days prior to the nonsurgical procedure. If you cancel your surgical procedure or nonsurgical procedure (without rescheduling) within 7 days of booking, you are entitled to a 100% refund (minus nonrefundable deposit). If you cancel your surgical or nonsurgical procedure without rescheduling, and the cancellation occurs more than one month before your scheduled date but later than 7 days after booking, you will receive a 75% refund, excluding the nonrefundable deposit, as time and preparations have been reserved for procedure materials, the physician, anesthesiologist, and the operating room time, which cannot be rescheduled or recovered. If you cancel your surgical procedure or nonsurgical procedure (without rescheduling) within 1 month of the scheduled date, you are entitled to a 50% refund (minus nonrefundable deposit) as time and preparations have been reserved for procedure materials, the physician, anesthesiologist, and the operating room time, which cannot be rescheduled or recovered. If you cancel your surgery date or nonsurgical procedure within 14 days of the scheduled date, or if your surgery is rescheduled due to non-compliance with pre-surgical requirements, your total fees will be non-refundable as time and preparations have been reserved for the procedure materials, physician, anesthesiologist, and the operating room time, which cannot be rescheduled or recovered. Included in your payment(s) are all pre- and post-operative visits. Post-operative visits include visits pertaining to the surgical procedure up to 3 months after the surgery.
Payment for non-surgical procedure(s) and appointment(s) completed at time of surgery are due in full at the time of non-surgical procedure service or 14 days prior to surgical appointment, whichever comes first. Payment for product(s) are due at the time of receipt. Payment for non-surgical procedure(s) are due in full at the time of service. Payment for product(s) are due at the time of receipt. All sales are final once the procedure is performed. Products may be considered for refund or replacement under certain circumstances as only approved by medical professional or management within 30 days of this Invoice date.
In order to receive package pricing, payment is due when package is accepted. Fees quoted for non-surgical procedure(s) and product(s) are good for 30 days from the date of Estimate. Previously paid/earmarked credits or deposits must be applied to estimates within this 30-day time period or will be considered forfeited to the consultation fee. This estimate includes non-surgical procedures and/or products recommended by a medical professional. Depending on the required time of your scheduled appointment, there may be a required non-refundable deposit to hold the date. A credit card may be required to schedule your upcoming procedure, and a no-show or cancellation fee may be charged for appointments not kept or cancelled with less than 48 hours’ notice.
We are continuously working to improve the accessibility of content on our website. If you are looking for mouse and keyboard alternatives, speech recognition software such as Dragon NaturallySpeaking may help you navigate web pages and online services. This software allows the user to move focus around a web page or application screen through voice controls.
Customer Feedback
We actively encourage the participation of all customers and guests in our feedback process. In addition to sharing your comments in person, you may also contact us by:
Mail:
700 Independence Cir, Virginia Beach, VA 23455
Email:
info@helloclimax.com
If you feel that these standards have not been maintained in your situation, please let us know by calling: (757) 916-5348 we gladly accept TRS calls.